These terms apply to all repair, diagnostic, upgrade, and technical services provided by Selpaw Computer Services.
1. Diagnostic and Assessment Fees
All equipment may be subject to a diagnostic and assessment fee to determine the nature of the fault.
- Diagnostic fees cover technician time spent inspecting, testing, and troubleshooting equipment.
- Diagnostic fees are non-refundable, even if the customer chooses not to proceed with repairs.
- A quotation will normally be provided before repairs are carried out where practical.
2. Customer Data Backup Responsibility
Customers are strongly advised to back up all data prior to submitting equipment for repair.
Selpaw Computer Services does not accept responsibility for any loss, corruption, or damage to data, including but not limited to:
- documents
- emails
- photos
- software programs
- system settings
- personal files
Data loss can occur during normal repair procedures such as:
- operating system reinstallations
- drive replacements
- virus removal
- hardware diagnostics
If data recovery is required, this must be specifically requested and may incur additional charges.
3. Data Recovery Services
Where data recovery is requested:
- Selpaw Computer Services does not guarantee recovery success.
- Recovery outcomes depend on the condition of the storage device.
- Attempted recovery may incur charges regardless of whether data is successfully recovered.
4. Unrepairable Equipment
In some circumstances equipment may be deemed uneconomical or impossible to repair.
Where this occurs:
- the diagnostic fee remains payable
- Selpaw Computer Services is not liable for the cost of replacement equipment
- customers may collect the device or request disposal
5. Customer Supplied Parts
Where customers supply their own hardware or software components:
- Selpaw Computer Services does not guarantee compatibility or performance.
- Labour charges still apply even if supplied parts fail to resolve the issue.
- Warranty claims must be handled directly with the supplier or manufacturer.
6. Repair Timeframes
Repair completion times are estimates only.
Delays may occur due to:
- parts availability
- manufacturer delays
- additional faults discovered during repair
- diagnostic complexity
Selpaw Computer Services will make reasonable efforts to keep customers informed of progress.
7. Warranty on Repairs
Selpaw Computer Services provides a limited warranty on labour for 30 days from the repair completion date unless otherwise stated.
This warranty:
- covers only the specific repair performed
- does not cover unrelated faults that may occur later
- does not apply to customer-supplied parts
- does not apply to software issues caused by viruses, malware, or user actions after repair
Manufacturer warranties apply to any new replacement parts supplied.
This warranty operates in addition to rights provided under the Australian Consumer Law.
8. Abandoned or Uncollected Equipment
Customers will be notified when repairs are completed.
Equipment must be collected within 30 days of notification unless prior arrangements have been made.
Selpaw Computer Services reserves the right to:
- charge reasonable storage fees after 30 days
- dispose of or recycle equipment that remains uncollected after 90 days
Reasonable attempts will be made to contact the customer before disposal.
9. Passwords and System Access
Customers may be required to provide:
- login passwords
- administrator credentials
- encryption keys
This is necessary to properly diagnose or repair the system.
All information provided will be handled in accordance with our privacy policy.
If passwords are not provided, some repairs may not be possible.
10. Customer Responsibility for Software Licensing
Customers are responsible for ensuring that:
- software installed on their device is properly licensed
- any product keys required for reinstallation are provided
Selpaw Computer Services is not responsible for lost software licences or activation keys.
11. Limitation of Liability
To the maximum extent permitted by law, Selpaw Computer Services shall not be liable for:
- loss of data
- loss of income or business interruption
- indirect or consequential damages
Nothing in these terms excludes or limits consumer rights under the Australian Consumer Law.
12. Additional Faults Discovered After Repair
During the repair process, Selpaw Computer Services will address the specific fault identified at the time of diagnosis.
However, electronic devices may have multiple underlying issues that are not immediately visible or detectable until further testing or use after the initial repair.
If additional faults are discovered after repair:
- these faults will be treated as separate issues
- additional diagnostic and repair charges may apply
- Selpaw Computer Services is not responsible for faults unrelated to the original repair
Where possible, customers will be notified if further issues are identified.
13. Liquid Damage and Corrosion
Devices that have suffered liquid damage may develop ongoing or delayed faults due to corrosion.
While Selpaw Computer Services may attempt cleaning or repair, customers acknowledge that:
- liquid damage repairs are not guaranteed to be permanent
- corrosion may continue to spread internally over time
- previously working components may fail later due to prior contamination
For this reason:
- no warranty is provided on liquid damage repairs unless otherwise stated
- additional failures may occur even after a successful repair
Customers accept that devices with liquid damage carry a high risk of future failure.
14. Failure During Diagnostics or Stress Testing
Some repair procedures require stress testing, hardware diagnostics, or component removal to properly identify faults.
In rare circumstances, devices may fail completely during testing due to underlying hardware weaknesses that were not previously apparent.
By submitting equipment for service, customers acknowledge that:
- diagnostic procedures may place components under load
- previously weakened or failing components may stop working during testing
- Selpaw Computer Services will not be held responsible for failures caused by pre-existing hardware defects
Technicians will take reasonable care when performing diagnostics and repairs.
15. Acceptance of Terms
By submitting equipment for service or repair, the customer acknowledges that they have read, understood, and accepted these Computer Repair Terms.